Affecting Server - Wordpress Litespeed
- 22/07/2026 04:00 - 07/09/2026 13:22
- Last Updated 20/07/2026 23:48
cloud6 will be rebooted within this maintanence window.
Affecting Server - Wordpress Litespeed
- 22/07/2026 04:15 - 07/09/2026 13:22
- Last Updated 20/07/2026 23:47
cloud5 will be rebooted during this maintenance window.
Affecting Server - Sydney cPanel Cluster
- 27/07/2026 04:00 - 07/09/2026 13:22
- Last Updated 20/07/2026 23:46
ns1.momentumcluster.com will be rebooted during this maintenance window. ns2 will remain unaffected.
Affecting Server - Sydney cPanel Cluster
- 28/07/2026 03:30 - 07/09/2026 13:22
- Last Updated 20/07/2026 23:44
node1.momentumcluster.com - Will be rebooted and down for ~5 minutes during this window.
Affecting System - Email System Upgrade
- 20/07/2026 16:39 - 20/07/2026 00:00
- Last Updated 20/07/2026 16:44
Why we are doing this
Email works a lot like physical mail. For decades, anyone could write any return address on an envelope and the post office would deliver it and sort out the junk later. The major mailbox providers, Google, Microsoft, and Yahoo, are steadily closing that loophole. They now want proof that a message genuinely came from the domain it claims to, they already require it from anyone sending in bulk, and they increasingly favour mail that can prove itself and treat the rest as less trustworthy. Unproven mail is more likely to be routed to the spam folder, and it quietly counts against your reputation over time.
There is a second reason, and on shared hosting it matters even more. A great deal of mail leaves from shared mail servers, the digital equivalent of a shared street address. If one sender on that street behaves badly, or a spammer forges a domain to push out junk, the whole street can pick up a bad name, and that drags down deliverability for every legitimate business sharing it. It is sometimes called guilt by association, and it is a genuine cause of good mail being filtered or blacklisted.
What we are doing about it
We built our own tool, Provenly, to read the delivery reports the major providers send back for every domain we host. It shows us precisely which senders are passing these checks, which are failing, and why, so we can fix problems before they cost you deliverability rather than after. We wrote up the thinking behind it in our Field Notes: [The DMARC signal nobody watches](https://www.momentumhosting.com.au/notes/dmarc-signal-nobody-watches/).
This is not something we resell or bolt on as a paid extra. We built Provenly ourselves and run it for you as part of your hosting, so the monitoring, and the careful step-by-step tightening that follows, are handled on our side rather than left for you to set up.
With that visibility, we are steadily strengthening the email authentication on the domains we manage. The proof itself is three quiet standards working together (SPF, DKIM, and DMARC); think of them as an approved-sender list, a tamper-proof seal, and a rule that tells the receiving post office what to do with mail that does not match. Today almost every domain sits at the most permissive setting of that rule, where even mail that fails the check, including mail that is not genuinely yours, is still delivered. Our aim is to bring every domain we manage up to at least a "quarantine" standard, the level at which failing mail is set aside instead of delivered. That is the point where someone forging your name can no longer land convincing mail in an inbox, and the point modern providers reward with more trust. This is ongoing work over the coming weeks and months, done one domain at a time, as the evidence shows it is safe.
Who this applies to
Because a domain's DMARC policy lives in its DNS, we can only carry out these changes where we manage the DNS, so that is the one requirement. If we manage your DNS, your domain is included by default and there is nothing you need to do to opt in. If your DNS is managed elsewhere, your domain is excluded, even if we host your email, because we cannot safely change records we do not control, though we are glad to advise if you would like our help. Among the domains we do manage, we are working through them in order of priority: Managed Support customers first, then customers whose email we also run, and then customers who run their own email while we manage the DNS.
What it means for you
For most customers, nothing changes and no action is needed. Your email keeps sending as normal and, over time, becomes more trusted by the providers your recipients use and better protected against anyone impersonating your domain.
If you send email for your domain through an outside service (for example a marketing platform, a CRM, or a booking system), that service needs to be authorised to send on your behalf. If we find a sender that is not set up correctly, we will contact you directly with the specific steps before making any change that could affect your mail. We will never tighten a domain while legitimate mail is still failing.
If you would like access to your compliance dashboard this is available on request, and we encourage customers to request access to gain a greater understanding of how mail providers treat mail sent from your domain.
If you have any questions in the meantime, please open a support ticket and we will be glad to help.
Affecting System - cloud3/cloud4 End of Life
- 22/05/2026 11:06 - 20/07/2026 00:00
- Last Updated 20/07/2026 15:29
Updated 27th May 2026 @ 15:35
We have migrated all customers on cloud3 and cloud4 to new hosting infrastructure. Here's what you need to know.
What's happening
Your site will be moved to a new server. For most clients, this requires a name server update at your registrar once the migration is complete.
What you need to do
If your name servers are set to en1.momentumdns.com and en2.momentumdns.com DO NOT change your name servers - you're not part of this migration group.
If your current name servers end in cpanel88.net, eyedeadns.com, eyedea.com.au, websitesthatsell.com.au or momentumdns.com, please now change them to the new name servers:
ns1.momentumcluster.com
ns2.momentumcluster.com
If you domain name system is self managed please update any IP address references of 101.0.65.98 or 101.0.86.67 and replace them with 139.180.183.136
Let us handle it instead
If we manage your domain alongside your hosting, we can make these changes for you in real time without any action on your end. If you'd like to move your domain to us, reply with the current renewal price you're paying and we'll work out a deal.
Verifying emails you get from us
To confirm an email is genuine when asking for you to change your name servers, log in to your Momentum Hosting account and click Network Status in the menu.
The notice there will show the same name servers listed above. If they don't match, contact us before making any changes.
Affecting Server - 3. cPanel Sydney (cloud4) EOL
- 18/05/2026 13:54 - 18/05/2026 19:28
- Last Updated 19/05/2026 11:37
All services appear to be working restored, we will continue to monitor and update.
Update 1 - 18th May 2026 16:41
The Data Centers initial fix didn't hold. They are rebooting core servers to stabilise. We are hoping it should be corrected shortly.
Cause appears to be an upstream routers are "flapping" (up > down > up transitions)
We are seeing periods of sustained uptime followed by short bursts of flapping, which is causing the disruption some clients are experiencing.
Good new is that our latest cluster network is fully stable and unaffected, we are working on migrating all clients onto the new infrastructure and away from the aging network data center.
Initial Report - 18th May 2026 13:54
We are aware of a network issue that is affecting connectivity to cloud3 and cloud4 right now. We are investigating the cause as we speak.
Affecting Server - Sydney cPanel Cluster
- 16/05/2026 23:00 - 17/05/2026 01:00
- Last Updated 17/05/2026 16:45
We will be upgrading node1.momentumcluster.com during this maintenance window.
Some services may be unavailable during this window.
We will be updating and patching software, adding JetBackups for self service backup management, hardening security and reviewing our migrations from cloud3 that occured during the last 2 weeks.
We apologise for the inconvienence and appreciate your patience while we upgrade your hosting experience.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 30/04/2026 18:36 - 08/05/2026 00:00
- Last Updated 10/05/2026 18:53
Update 11 - 3rd May 02:10pm AEST
cloud3 has been returned to service. We are still working on migrating clients to different infrastructure, but at least those who remained should be functional now. We will compile a post-mortum of the events over the past 4 days. But for now we are watching how things are going, and working on cleaning up the existing migration work.
Update 10 - 3rd May 11:42am AEST
We are continuing to migrate clients to new infrastructure. The work continues. If you wish to recieve a progress update we are happy to provide one via email support@momentumhosting.com.au.
Thank you.
Update 9 - 3rd May 2:36am
We have fully or partially restored as many client accounts that we have either domain management control or DNS control onto new infrastructure, with the remaining clients who we require assistance from them to update their DNS or Name Servers still to come.
We will be reaching out individually to clients who need to update their nameservers or A records as quickly as we can.
If any affected clients have:
a. Your own managed DNS (i.e Cloudflare)
Please update your A record and www record to 139.180.183.136
or b. Ability to update name servers at your domain registrar (i.e GoDaddy, MelbourneIT, Crazy Domains etc)
Please change your name servers from any that match ns1.momentumdns.com, ns2.momentumdns.com, ns1.cpanel88.net, ns2.cpanel88.net and update them to:
- ns1.momentumcluster.com
- ns2.momentumcluster.com
And after you make the update, please inform us immediately via email (reply to any email notice we have ever sent) so that we can prioritise your restore.
This is our top priority and we will provide more updates as they come in.
Update 8 - 2nd May 6:08pm
After a fruitless day engaging with our data center partner (Digital Pacific) and their failure to restore connectivity to our network within a reasonable timeframe, we have had to make the decision to migrate affected customers to different infrastructure immediately. We have already started this process, it will be manual and laborious but we can't wait for third parties to drag their feet. We want to assure everyone that we will provide a complete account of everything that has happened over the previous 48 hours to all affected customers, our deepest apologies for this outage, and continued dedication to our customers.
When the situation was within our control we had everything planned, actioning and was succeeding, we have now encountered a critical hardware fault, and a provider with limited support resources over the weekend. The datacenter is either unable or unwilling to fix within a timely manner so we have been forced to take additional recovery action to restore our clients services. We will provide another update as soon as we can, but we wanted to let you know this has not dropped off our radar, we have been working on this for 3 days straight.
Any affected customers will receive contact from us via email and phone as soon as we have your migration complete if we require your assistance with updating your name servers, or DNS records as we don't control everyones infra setup, so we will liase personally with what we need.
Please know that we are working dilligently to resolve this and we are dedicated to our customers services being online.
Update 7 - 2nd May 11:07am
After another all nighter the server has now encounted a critical hardware failure that requires the techs to perform work on the hardware directly to restore connectivity. Please be patient as we push for the work to be completed quickly.
Update 6 - 12:50pm AEST
Customer accounts are coming online faster now, we are checking each one thoroughly to ensure that the restore process was successful.
Update 5 - 11:10am AEST
All databases have been restored. Most websites are back online. We are working on the remaining accounts and will update again soon. If you've reached out already thank you for your understanding, and thank you all for your patience while we undertake this laborous task. Reach out if you have any questions.
Update 4 - 9:46am AEST
Database restores have almost completed, we should see a lot of websites come back online as soon as it is finished restoring. We appreciate your patience while we work on this problem for you.
Update 3 - 6:51am AEST
We have restored some of affected accounts within the last 10 hours, the remaining accounts are awaiting the restore of the databases which is approximately 3/4 complete. No ETA at this time, we are working hard to restore everything as soon as possible.
Update 2 - 5:55am AEST
One of our shared hosting servers (cloud3) was affected by a critical authentication bypass vulnerability in cPanel/WHM (CVE-2026-41940). The vulnerability was disclosed by the vendor on 28 April 2026, with the patch released the same day. There was no advance warning to hosting providers. Security researchers have since established that this vulnerability had been actively exploited as a zero-day from at least 23 February 2026, more than two months before public disclosure.
The incident on cloud3 resulted in deletion of customer data on the affected server. We are restoring all affected accounts from off-site backups (websites, databases, and mail). Due to the volume of data, restoration is in progress and will continue over the next 24 to 72 hours.
Our other servers were patched on 28 April 2026 and were not affected by this incident.
No client action is required at this stage. Mail sent to your domains during the outage is being queued by sending servers and will be delivered once your account is restored.
We will update this page as services come back online and publish a full incident report once restoration is complete.
If you're interested in the scale of this problem you can read the techincal breakdown here: https://labs.watchtowr.com/the-internet-is-falling-down-falling-down-falling-down-cpanel-whm-authentication-bypass-cve-2026-41940/
For urgent matters, contact 1800 704 728 or email support@momentumhosting.com.au we are actively monitoring tickets replies in under 15 minutes currently.
Update 1 - 1 May 2026 5:10am AEST
We have contained the exploted machine and have begun restoring user accounts files back on to the server. There is a large number of files to restore, we are working as fast as we can to get everyone back up and running. At this stage it looks like we have lost some customer emails that were received during this window, and possibly prior. We won't know for sure until the restore is complete and our full audit has occured.
We appreciate your patience while we work on this problem, and we want to assure everyone that we are working as quickly as possible - no one has slept since yesterday, we're commited to this issue until it's resolved.
Service Incident - 30 April 2026 6:38pm AEST
One of our shared hosting servers (cloud3) was affected by the cPanel/WHM authentication bypass vulnerability disclosed publicly on 28 April 2026 (CVE-2026-41940). This vulnerability affected all supported cPanel versions and was being actively exploited as a zero-day before a patch was available.
The incident resulted in data deletion on the affected server. We are currently restoring all affected accounts from off-site backups. Websites, databases, and mail are all being restored.
Due to the volume of data involved, restoration is taking longer than we would like. We are working on it continuously and will update this page as services come back online.
No action is required from clients at this stage. Once your account is restored, all websites, email accounts, and databases will resume functioning as normal. Mail sent to your domains during the outage is being queued by sending servers and will be delivered once restoration completes.
We will publish a full incident report once services are fully restored.
Affecting Server - 3. cPanel Sydney (cloud4) EOL
- 09/05/2026 20:57 - 10/05/2026 07:30
- Last Updated 10/05/2026 18:53
Update 1 - 10 May 12:50am AEST
We have identified the issue and are taking steps to bring affected website accounts online. We will have another update by morning.
We are aware of issues on cloud4 relating to some websites and email accounts, we are investigating and will come back with an update as soon as one is available.
Both cloud3 and cloud4 will soon be decommissioned and all clients will be migrated to newer infrastructure we will require some assistance from some clients who have third party DNS or self managed domains. We will reach out to anyone before anything happens.
We are working on this problem with urgency.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 10/12/2024 12:45 - 03/05/2026 02:49
- Last Updated 03/05/2026 02:49
Please read the announcement regarding the end of life process for cloud3.
Update 02/02/2025:
https://myaccount.momentumhosting.com.au/announcements/21/Cloud3-Migrations-Started.html
Original Announcement:
https://myaccount.momentumhosting.com.au/announcements/20/cloud3-Migrations-Starting-2025.html
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 23/01/2026 11:00 - 30/01/2026 11:41
- Last Updated 23/01/2026 16:48
Service Notification - Update #1
Date: 23 January 2026 16:45 AEST Status: Ongoing - Root Cause Identified Affected Servers: cloud3 (101.0.86.67), cloud4 (101.0.65.98)
Update
We have identified the source of the connectivity issues affecting some customers.
The problem has been isolated to a specific upstream routing path within our datacenter's transit network. Traffic routed via this path is experiencing an MTU limitation causing large packets to be silently dropped. Traffic routed via alternate paths is unaffected, which explains why some customers experience issues while others do not.
This is affecting customers on multiple ISPs including Telstra and Optus.
Current Status
We have implemented a server-side workaround which resolves connectivity for affected customers. We have escalated to our upstream provider with detailed diagnostic information identifying the specific network path involved.
Next Update
We will provide a further update once we receive a response from our upstream provider or when the issue is resolved.
Summary
Some customers connecting via Telstra fixed-line internet services experienced intermittent connectivity issues when accessing websites and email services hosted on cloud3. Affected users may have observed connection timeouts when loading websites or connecting to email, despite being able to ping the server successfully.
Root Cause
A routing change within Telstra's network introduced an MTU (Maximum Transmission Unit) limitation on the network path to our server. The affected network equipment was silently discarding packets larger than approximately 1200 bytes rather than sending the appropriate ICMP fragmentation messages that would allow our server to automatically adjust.
This type of issue, known as a "PMTU black hole," causes TCP connections to establish successfully but then fail when transferring data. The problem only affected customers whose traffic was routed through the affected Telstra network path.
Resolution
We have implemented TCP MSS clamping on the server to limit outbound packet sizes. This ensures reliable connectivity regardless of MTU limitations on upstream networks.
Impact
- Customers on other ISPs including Starlink, Optus, and TPG were unaffected
- No data was lost
- No server configuration or hardware was at fault
We apologise for any inconvenience caused. If you continue to experience connectivity issues, please contact our support team.
Affecting Other - Postal SMTP Service
- 04/09/2024 22:00 - 06/09/2024 00:02
- Last Updated 04/09/2024 13:40
Our SMTP service Postal will be upgraded tonight starting at 10:00pm. The upgrade requires a restart of the service and a short delay (less than 5mins) will be noticed while the service is restarted.
We will update this again once the service is upgraded and restarted.
Affecting Server - 3. cPanel Sydney (cloud4) EOL
- 02/08/2023 07:32 - 22/04/2024 14:18
- Last Updated 02/08/2023 07:32
We are investigating a connection issue with our cloud4 cpanel server. More to come.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 28/07/2023 00:00 - 02/08/2023 00:58
- Last Updated 27/07/2023 14:20
A reboot of cloud3 is scheduled tonight. This is to keep the server up to date and improve performance. All services will be offline for a short period while the server is restarted. Total downtime will be less than 20 minutes.
Affecting Server - 3. cPanel Sydney (cloud4) EOL
- 28/07/2023 00:30 - 02/08/2023 00:58
- Last Updated 27/07/2023 14:20
A reboot of cloud4 is scheduled tonight. This is to keep the server up to date and improve performance. All services will be offline for a short period while the server is restarted. Total downtime will be less than 30 minutes.
Affecting Server - 2. cPanel Los Angeles (cloud2) EOL
- 29/03/2023 18:15 - 29/03/2023 19:00
- Last Updated 31/03/2023 13:40
Our LA C-panel server is experiencing network connection issues at the datacentre.
Update: The data center has corrected the network fault and the service is back online.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 30/08/2022 22:00 - 31/08/2022 06:00
- Last Updated 14/11/2022 14:21
We have allocated a maintenance window of 60 minutes for server updates to take place on this server.
Affecting Server - 3. cPanel Sydney (cloud4) EOL
- 01/10/2020 03:45 - 26/02/2021 13:38
- Last Updated 17/09/2020 13:40
Our systems engineers have scheduled maintenance on our cloud4 Sydney server.
This server has been running continuously for over 400 days, which is why we need to schedule some maintenance and reboots on that machine.
There will be a 4 hour window where server downtime will take place.
We will update this notice once the server is back up and running.
We appreciate your patience during this scheduled maintenance.
Affecting System - My Account Area
- 11/07/2019 08:49
- Last Updated 11/07/2019 11:10
UPDATE: Stripe has resolved the error on their end and all systems are operational.
- - - - - - -
Our payment processor (Stripe) is currently experiencing downtime. This may impact our users abilities to update credit card details or make payments. We apologise for the issue and are continuing to investigate with Stripe.
You can see Stripes payment gateway status at https://status.stripe.com.
We will post futher updates as they come to light.
None of Momentum Hostings customers websites, domains or VPS are affected by this issue.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 11/04/2019 11:45 - 11/04/2019 11:50
- Last Updated 11/04/2019 11:53
For about 5 minutes today our Apache server experienced a large spike in load which disabled the main process that runs our web sites. The outage was experienced for approximately 4 minutes and restarting the services corrected the issue. The traffic spike was blocked and services quickly returned to normal.
We will continue to monitor the network.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 22/01/2019 08:30 - 22/01/2019 09:02
- Last Updated 22/01/2019 10:03
This morning our Cloud3 server required a reboot to fix a memory issue. Services were offline for around 30 minutes. All services have been restored and we apologise for the inconvenience.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 11/10/2018 15:42
- Last Updated 16/10/2018 16:56
We are aware some customers have been experiencing bounce emails to some recipients relating to spam issues on one of our IP addresses and have been working to resolve this issue and have rotated our outgoing IP addresses accordingly.
We will be investigating the source of the spam on our machines to remove the origin of the issue.
Customers are advised to ensure you have up to date virus protection on your computers that use our services.
UPDATE 12/10 - 12:03pm AEST
We have identified the customer causing the disruptions and disabled their account. Issue should resolve shortly.
UPDATE 16/10 - 3:55pm AEST
We have had reports that emails are being delivered as per normal. If you are still experiencing issues please contact support.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 12/10/2018 20:00 - 12/10/2018 20:30
- Last Updated 13/10/2018 10:16
A scheduled reboot of our cloud3 server in Sydney is scheduled for tonight at 8PM AEST.
All services on this machine will be disrupted for a short period of time. Our cloud2 server will collect mail for clients on this server during the scheduled downtime.
The purpose of this reboot is to apply security patches to the server.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 09/11/2017 01:00 - 09/11/2017 01:07
- Last Updated 09/11/2017 01:06
A server reboot took place tonight with a total downtime of fewer than 5 minutes. We schedule reboots to happen at times when the server is under the least load as to be of minimal impact to clients. During downtime mail delivery is rerouted to our Los Angeles server and will be delivered to mailboxes when the Sydney server has completed its reboot.
The reboot has been completed successfully and the system is now fully up to date.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 07/10/2017 21:30 - 07/10/2017 21:45
- Last Updated 08/10/2017 21:41
A server reboot will take place tonight at 21:30 ADST for our cloud3.eyedeadns.com server. During the reboot, users will have no access to the server. The reboot should take less than 15 minutes to complete.
Server reboot completed successfully. Total downtime 3 minutes & 7 seconds.
Thank you for your patience.
Affecting Server - cloud1.eyedea.com.au
- 07/10/2017 18:36 - 29/10/2017 00:59
- Last Updated 07/10/2017 18:38
All clients with services located on our Cloud1 server will be migrated to our Cloud3 server over the coming week. If you already have name servers pointed to a domain in our control your migration will take place without interruption or input from clients. If we require DNS updates to complete the migration we will contact clients individually.
We apologize for any inconvenience during this necessary migration.
Affecting Server - 1. cPanel Sydney (cloud3) EOL
- 31/08/2017 22:00 - 31/08/2017 22:15
- Last Updated 31/08/2017 22:24
Cloud3 will be down for up to 15 minutes tonight for a reboot. This is to install new updates and security patches to the server to maintain our services.
Once the server goes offline access to websites and email will be unavailable until the server returns online. We will post an update here once the service has been restored.
UPDATE: The server has been restarted and latest security patches installed. This scheduled notification is resolved.
Affecting System - VPS Services
- 23/05/2017 09:33 - 23/05/2017 12:00
- Last Updated 23/05/2017 12:13
Update: 23rd May 2017 12:13pm EST: Services to affected VPS machines has been restored.
Update: 23rd May 2017 11:45am EST: After confirming the findings of the on-site technician, we are now working to resolve the issue affecting certain host nodes in our Sydney location.
We are experiencing a partial outage in some of our Sydney VPS machines. We are working with our providers to bring affected machines online as soon as possible. We will provide an ETA as soon as it's available.
Affecting Server - 2. cPanel Los Angeles (cloud2) EOL
- 24/02/2016 11:17 - 17/06/2016 16:58
- Last Updated 24/02/2016 11:19
We will soon be beginning another round of migrations to further increase our capacity, support and provide better value for money.
We will be reaching out to clients affected by this migration, if you recieve an email from us regarding migrations please action immediately.
Affecting Server - cloud1.eyedea.com.au
- 20/10/2015 15:24 - 24/02/2016 11:19
- Last Updated 12/02/2016 09:48
Update
Migrations are coming to a close. If you have not responsed to our messages asking for your assistance to migrate your account, you will soon find your hosting services offline. Please reach out to us if you have no responded to the Migration notification email.
Previous
Migrations have begin, client accounts are currently in the process of being migrated to our new platform. Customer accounts under our control will be migrated without interruptions to your service. Clients who have special DNS setups we will reach out to you one by one and make any needed requests to you via a support ticket to the email address we have on file. If there are any issues please email techsupport@eyedea.com.au for assistance.
Affecting Other - Hosting Migration
- 12/10/2015 11:41 - 12/11/2015 00:00
- Last Updated 20/10/2015 15:27
We will soon be migrating client hosting accounts to our new Cloudlinux configuration. Hosting accounts who have all services setup through Eyedea will have their accounts migrated in full without issues. Any accounts that have special DNS setups will require us to reach out to you to get DNS updates provisioned to ensure there is no downtime to your website or email services. If you have any questions you can email techsupport@eyedea.com.au.
