Network Status News & Information

Our SMTP service Postal will be upgraded tonight starting at 10:00pm. The upgrade requires a restart of the service and a short delay (less than 5mins) will be noticed while the service is restarted.

We will update this again once the service is upgraded and restarted. 

We are investigating a connection issue with our cloud4 cpanel server. More to come.

A reboot of cloud3 is scheduled tonight. This is to keep the server up to date and improve performance. All services will be offline for a short period while the server is restarted. Total downtime will be less than 20 minutes.

A reboot of cloud4 is scheduled tonight. This is to keep the server up to date and improve performance. All services will be offline for a short period while the server is restarted. Total downtime will be less than 30 minutes.

Our LA C-panel server is experiencing network connection issues at the datacentre.

Update: The data center has corrected the network fault and the service is back online.

We have allocated a maintenance window of 60 minutes for server updates to take place on this server. 

Our systems engineers have scheduled maintenance on our cloud4 Sydney server.

This server has been running continuously for over 400 days, which is why we need to schedule some maintenance and reboots on that machine.

There will be a 4 hour window where server downtime will take place.

We will update this notice once the server is back up and running.

We appreciate your patience during this scheduled maintenance.

UPDATE: Stripe has resolved the error on their end and all systems are operational.

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Our payment processor (Stripe) is currently experiencing downtime. This may impact our users abilities to update credit card details or make payments. We apologise for the issue and are continuing to investigate with Stripe.

You can see Stripes payment gateway status at https://status.stripe.com.

We will post futher updates as they come to light.

None of Momentum Hostings customers websites, domains or VPS are affected by this issue.

For about 5 minutes today our Apache server experienced a large spike in load which disabled the main process that runs our web sites. The outage was experienced for approximately 4 minutes and restarting the services corrected the issue. The traffic spike was blocked and services quickly returned to normal.

We will continue to monitor the network.

This morning our Cloud3 server required a reboot to fix a memory issue. Services were offline for around 30 minutes. All services have been restored and we apologise for the inconvenience.

We are aware some customers have been experiencing bounce emails to some recipients relating to spam issues on one of our IP addresses and have been working to resolve this issue and have rotated our outgoing IP addresses accordingly. 

We will be investigating the source of the spam on our machines to remove the origin of the issue.

Customers are advised to ensure you have up to date virus protection on your computers that use our services.

UPDATE 12/10 - 12:03pm AEST
We have identified the customer causing the disruptions and disabled their account. Issue should resolve shortly.

UPDATE 16/10 - 3:55pm AEST
We have had reports that emails are being delivered as per normal. If you are still experiencing issues please contact support.

A scheduled reboot of our cloud3 server in Sydney is scheduled for tonight at 8PM AEST.

All services on this machine will be disrupted for a short period of time. Our cloud2 server will collect mail for clients on this server during the scheduled downtime.

The purpose of this reboot is to apply security patches to the server.

A server reboot took place tonight with a total downtime of fewer than 5 minutes. We schedule reboots to happen at times when the server is under the least load as to be of minimal impact to clients. During downtime mail delivery is rerouted to our Los Angeles server and will be delivered to mailboxes when the Sydney server has completed its reboot.

The reboot has been completed successfully and the system is now fully up to date.

A server reboot will take place tonight at 21:30 ADST for our cloud3.eyedeadns.com server. During the reboot, users will have no access to the server. The reboot should take less than 15 minutes to complete.

Server reboot completed successfully. Total downtime 3 minutes & 7 seconds.

Thank you for your patience.

All clients with services located on our Cloud1 server will be migrated to our Cloud3 server over the coming week. If you already have name servers pointed to a domain in our control your migration will take place without interruption or input from clients. If we require DNS updates to complete the migration we will contact clients individually. 

We apologize for any inconvenience during this necessary migration.

Cloud3 will be down for up to 15 minutes tonight for a reboot. This is to install new updates and security patches to the server to maintain our services.

Once the server goes offline access to websites and email will be unavailable until the server returns online. We will post an update here once the service has been restored.

UPDATE: The server has been restarted and latest security patches installed. This scheduled notification is resolved.

Update: 23rd May 2017 12:13pm EST: Services to affected VPS machines has been restored.

Update: 23rd May 2017 11:45am EST: After confirming the findings of the on-site technician, we are now working to resolve the issue affecting certain host nodes in our Sydney location.

We are experiencing a partial outage in some of our Sydney VPS machines. We are working with our providers to bring affected machines online as soon as possible. We will provide an ETA as soon as it's available.

We will soon be beginning another round of migrations to further increase our capacity, support and provide better value for money. 

We will be reaching out to clients affected by this migration, if you recieve an email from us regarding migrations please action immediately.

Update

Migrations are coming to a close. If you have not responsed to our messages asking for your assistance to migrate your account, you will soon find your hosting services offline. Please reach out to us if you have no responded to the Migration notification email.

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Migrations have begin, client accounts are currently in the process of being migrated to our new platform. Customer accounts under our control will be migrated without interruptions to your service. Clients who have special DNS setups we will reach out to you one by one and make any needed requests to you via a support ticket to the email address we have on file. If there are any issues please email techsupport@eyedea.com.au for assistance.

We will soon be migrating client hosting accounts to our new Cloudlinux configuration. Hosting accounts who have all services setup through Eyedea will have their accounts migrated in full without issues. Any accounts that have special DNS setups will require us to reach out to you to get DNS updates provisioned to ensure there is no downtime to your website or email services. If you have any questions you can email techsupport@eyedea.com.au.