Server Status
Scheduled Network Status
There are upcoming maintenance events which may impact our services.
Server Status
Below is a real-time overview of our servers where you can check if there's any known issues.
Resolved Network Status
Resolved
Our SMTP service Postal will be upgraded tonight starting at 10:00pm. The upgrade requires a restart of the service and a short delay (less than 5mins) will be noticed while the service is restarted.
We will update this again once the service is upgraded and restarted.
04/09/2024 22:00 - 06/09/2024 00:02
Last Updated 04/09/2024 13:40
Affecting Server - 3. cPanel Sydney (cloud4) EOL
Network issue regarding cloud4 cpanel
Critical PriorityResolved
We are investigating a connection issue with our cloud4 cpanel server. More to come.
02/08/2023 07:32 - 22/04/2024 14:18
Last Updated 02/08/2023 07:32
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Cloud3 Server Reboot Scheduled
High PriorityResolved
A reboot of cloud3 is scheduled tonight. This is to keep the server up to date and improve performance. All services will be offline for a short period while the server is restarted. Total downtime will be less than 20 minutes.
28/07/2023 00:00 - 02/08/2023 00:58
Last Updated 27/07/2023 14:20
Affecting Server - 3. cPanel Sydney (cloud4) EOL
Cloud4 Server Reboot Scheduled
High PriorityResolved
A reboot of cloud4 is scheduled tonight. This is to keep the server up to date and improve performance. All services will be offline for a short period while the server is restarted. Total downtime will be less than 30 minutes.
28/07/2023 00:30 - 02/08/2023 00:58
Last Updated 27/07/2023 14:20
Affecting Server - 2. cPanel Los Angeles (cloud2) EOL
cloud2 Network Difficulties
Critical PriorityResolved
Our LA C-panel server is experiencing network connection issues at the datacentre.
Update: The data center has corrected the network fault and the service is back online.
29/03/2023 18:15 - 29/03/2023 19:00
Last Updated 31/03/2023 13:40
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Server Maintenance
Critical PriorityResolved
We have allocated a maintenance window of 60 minutes for server updates to take place on this server.
30/08/2022 22:00 - 31/08/2022 06:00
Last Updated 14/11/2022 14:21
Affecting Server - 3. cPanel Sydney (cloud4) EOL
Server Maintenance cloud4 Sydney server
Critical PriorityResolved
Our systems engineers have scheduled maintenance on our cloud4 Sydney server.
This server has been running continuously for over 400 days, which is why we need to schedule some maintenance and reboots on that machine.
There will be a 4 hour window where server downtime will take place.
We will update this notice once the server is back up and running.
We appreciate your patience during this scheduled maintenance.
01/10/2020 03:45 - 26/02/2021 13:38
Last Updated 17/09/2020 13:40
Affecting System - My Account Area
Stripe Payment Processing Down
Critical PriorityResolved
UPDATE: Stripe has resolved the error on their end and all systems are operational.
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Our payment processor (Stripe) is currently experiencing downtime. This may impact our users abilities to update credit card details or make payments. We apologise for the issue and are continuing to investigate with Stripe.
You can see Stripes payment gateway status at https://status.stripe.com.
We will post futher updates as they come to light.
None of Momentum Hostings customers websites, domains or VPS are affected by this issue.
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Our payment processor (Stripe) is currently experiencing downtime. This may impact our users abilities to update credit card details or make payments. We apologise for the issue and are continuing to investigate with Stripe.
You can see Stripes payment gateway status at https://status.stripe.com.
We will post futher updates as they come to light.
None of Momentum Hostings customers websites, domains or VPS are affected by this issue.
11/07/2019 08:49
Last Updated 11/07/2019 11:10
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Apache Disruption
Critical PriorityResolved
For about 5 minutes today our Apache server experienced a large spike in load which disabled the main process that runs our web sites. The outage was experienced for approximately 4 minutes and restarting the services corrected the issue. The traffic spike was blocked and services quickly returned to normal.
We will continue to monitor the network.
We will continue to monitor the network.
11/04/2019 11:45 - 11/04/2019 11:50
Last Updated 11/04/2019 11:53
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Unscheduled Reboot
Critical PriorityResolved
This morning our Cloud3 server required a reboot to fix a memory issue. Services were offline for around 30 minutes. All services have been restored and we apologise for the inconvenience.
22/01/2019 08:30 - 22/01/2019 09:02
Last Updated 22/01/2019 10:03
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Outgoing mail bounces
High PriorityResolved
We are aware some customers have been experiencing bounce emails to some recipients relating to spam issues on one of our IP addresses and have been working to resolve this issue and have rotated our outgoing IP addresses accordingly.
We will be investigating the source of the spam on our machines to remove the origin of the issue.
Customers are advised to ensure you have up to date virus protection on your computers that use our services.
UPDATE 12/10 - 12:03pm AEST
We have identified the customer causing the disruptions and disabled their account. Issue should resolve shortly.
UPDATE 16/10 - 3:55pm AEST
We have had reports that emails are being delivered as per normal. If you are still experiencing issues please contact support.
We will be investigating the source of the spam on our machines to remove the origin of the issue.
Customers are advised to ensure you have up to date virus protection on your computers that use our services.
UPDATE 12/10 - 12:03pm AEST
We have identified the customer causing the disruptions and disabled their account. Issue should resolve shortly.
UPDATE 16/10 - 3:55pm AEST
We have had reports that emails are being delivered as per normal. If you are still experiencing issues please contact support.
11/10/2018 15:42
Last Updated 16/10/2018 16:56
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Cloud3 Reboot Scheduled
Critical PriorityResolved
A scheduled reboot of our cloud3 server in Sydney is scheduled for tonight at 8PM AEST.
All services on this machine will be disrupted for a short period of time. Our cloud2 server will collect mail for clients on this server during the scheduled downtime.
The purpose of this reboot is to apply security patches to the server.
All services on this machine will be disrupted for a short period of time. Our cloud2 server will collect mail for clients on this server during the scheduled downtime.
The purpose of this reboot is to apply security patches to the server.
12/10/2018 20:00 - 12/10/2018 20:30
Last Updated 13/10/2018 10:16
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Server Reboot
Medium PriorityResolved
A server reboot took place tonight with a total downtime of fewer than 5 minutes. We schedule reboots to happen at times when the server is under the least load as to be of minimal impact to clients. During downtime mail delivery is rerouted to our Los Angeles server and will be delivered to mailboxes when the Sydney server has completed its reboot.
The reboot has been completed successfully and the system is now fully up to date.
The reboot has been completed successfully and the system is now fully up to date.
09/11/2017 01:00 - 09/11/2017 01:07
Last Updated 09/11/2017 01:06
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Server Reboot
Medium PriorityResolved
A server reboot will take place tonight at 21:30 ADST for our cloud3.eyedeadns.com server. During the reboot, users will have no access to the server. The reboot should take less than 15 minutes to complete.
Server reboot completed successfully. Total downtime 3 minutes & 7 seconds.
Thank you for your patience.
Server reboot completed successfully. Total downtime 3 minutes & 7 seconds.
Thank you for your patience.
07/10/2017 21:30 - 07/10/2017 21:45
Last Updated 08/10/2017 21:41
Affecting Server - cloud1.eyedea.com.au
Cloud1 Migrations to Cloud3
High PriorityResolved
All clients with services located on our Cloud1 server will be migrated to our Cloud3 server over the coming week. If you already have name servers pointed to a domain in our control your migration will take place without interruption or input from clients. If we require DNS updates to complete the migration we will contact clients individually.
We apologize for any inconvenience during this necessary migration.
We apologize for any inconvenience during this necessary migration.
07/10/2017 18:36 - 29/10/2017 00:59
Last Updated 07/10/2017 18:38
Affecting Server - 1. cPanel Sydney (cloud3) EOL
Server Reboot
Medium PriorityResolved
Cloud3 will be down for up to 15 minutes tonight for a reboot. This is to install new updates and security patches to the server to maintain our services.
Once the server goes offline access to websites and email will be unavailable until the server returns online. We will post an update here once the service has been restored.
UPDATE: The server has been restarted and latest security patches installed. This scheduled notification is resolved.
Once the server goes offline access to websites and email will be unavailable until the server returns online. We will post an update here once the service has been restored.
UPDATE: The server has been restarted and latest security patches installed. This scheduled notification is resolved.
31/08/2017 22:00 - 31/08/2017 22:15
Last Updated 31/08/2017 22:24
Affecting System - VPS Services
VPS partial outage Sydney
High PriorityResolved
Update: 23rd May 2017 12:13pm EST: Services to affected VPS machines has been restored.
Update: 23rd May 2017 11:45am EST: After confirming the findings of the on-site technician, we are now working to resolve the issue affecting certain host nodes in our Sydney location.
We are experiencing a partial outage in some of our Sydney VPS machines. We are working with our providers to bring affected machines online as soon as possible. We will provide an ETA as soon as it's available.
Update: 23rd May 2017 11:45am EST: After confirming the findings of the on-site technician, we are now working to resolve the issue affecting certain host nodes in our Sydney location.
We are experiencing a partial outage in some of our Sydney VPS machines. We are working with our providers to bring affected machines online as soon as possible. We will provide an ETA as soon as it's available.
23/05/2017 09:33 - 23/05/2017 12:00
Last Updated 23/05/2017 12:13
Affecting Server - 2. cPanel Los Angeles (cloud2) EOL
Additional Client Migrations
Low PriorityResolved
We will soon be beginning another round of migrations to further increase our capacity, support and provide better value for money.
We will be reaching out to clients affected by this migration, if you recieve an email from us regarding migrations please action immediately.
We will be reaching out to clients affected by this migration, if you recieve an email from us regarding migrations please action immediately.
24/02/2016 11:17 - 17/06/2016 16:58
Last Updated 24/02/2016 11:19
Affecting Server - cloud1.eyedea.com.au
Migration Finalising
High PriorityResolved
Update
Migrations are coming to a close. If you have not responsed to our messages asking for your assistance to migrate your account, you will soon find your hosting services offline. Please reach out to us if you have no responded to the Migration notification email.
Previous
Migrations have begin, client accounts are currently in the process of being migrated to our new platform. Customer accounts under our control will be migrated without interruptions to your service. Clients who have special DNS setups we will reach out to you one by one and make any needed requests to you via a support ticket to the email address we have on file. If there are any issues please email techsupport@eyedea.com.au for assistance.
Migrations are coming to a close. If you have not responsed to our messages asking for your assistance to migrate your account, you will soon find your hosting services offline. Please reach out to us if you have no responded to the Migration notification email.
Previous
Migrations have begin, client accounts are currently in the process of being migrated to our new platform. Customer accounts under our control will be migrated without interruptions to your service. Clients who have special DNS setups we will reach out to you one by one and make any needed requests to you via a support ticket to the email address we have on file. If there are any issues please email techsupport@eyedea.com.au for assistance.
20/10/2015 15:24 - 24/02/2016 11:19
Last Updated 12/02/2016 09:48
Affecting Other - Hosting Migration
Migration Beginning Soon
Low PriorityResolved
We will soon be migrating client hosting accounts to our new Cloudlinux configuration. Hosting accounts who have all services setup through Eyedea will have their accounts migrated in full without issues. Any accounts that have special DNS setups will require us to reach out to you to get DNS updates provisioned to ensure there is no downtime to your website or email services. If you have any questions you can email techsupport@eyedea.com.au.
12/10/2015 11:41 - 12/11/2015 00:00
Last Updated 20/10/2015 15:27
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